Contact Us
Got a question about how we review sweepstakes casinos, spotted something on the site that needs fixing, or want to flag a change at one of the operators we cover? Here's how to reach the Social Casinos team, and what we can (and can't) help with.
How to reach us
The quickest way to get in touch is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take longer during busy periods.
When you write in, a bit of detail helps us respond properly. If your question relates to a specific site from our list of sweepstakes casinos, let us know which one, what happened, and roughly when — that's usually enough for us to look into it.
What we can help with
- Corrections or updates to information about a listed sweepstakes casino, such as a change to its welcome offer, eligible states, or redemption terms
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Feedback on our reviews and rankings, including your own experience with a platform we cover
- Suggestions for topics you'd like to see us address
What we can't help with
We're an independent review site, not a sweepstakes casino operator, so there are some things we simply don't have the authority or the information to resolve. This includes:
- Account issues, verification problems, or redemption delays — these need to go through the operator's own customer support, usually found in their site footer or app
- Deposit, purchase, or billing disputes tied to a specific platform
- Legal advice about whether a particular site is available or permitted in your state — availability changes and operators set their own eligibility rules, so always check the operator's current terms and your state's rules before signing up
If your issue involves gambling habits or you'd like tools and resources for keeping play in check, our Responsible Gambling page is a better starting point than a support email.
Before you write in about a specific site
A few quick checks can save you time:
- Confirm you're at least the minimum age required — most sweepstakes casinos require players to be 18 or older, and some set the bar at 21, depending on the operator and the state
- Check the operator's own eligible-states list, since coverage varies and can change without much notice
- Look for the "no purchase necessary" section in their terms — legitimate operators offer a free alternative method of entry alongside any coin packages
- Have your account details and any correspondence handy if you're asking us to look into a discrepancy
Reviews, ratings, and how we cover this space
Our write-ups and rankings are based on publicly available information about each operator — welcome offers, game libraries, redemption terms, and stated eligibility rules. We don't claim to have deposited, played, or withdrawn funds on any platform, and we don't accept payment in exchange for a better ranking. If you think we've got a detail wrong, that's exactly the kind of message we want.
For background on who's behind this site and how we approach these reviews, see our About Us page. Our full Terms and Conditions cover how the site itself operates.
A note on legal and tax questions
We get occasional questions about whether prize redemptions are taxable, or whether a given site is legal to use from a particular state. We can point you toward general information, but we're not able to give personal legal or tax advice. Sweepstakes casino availability is decided state by state and can shift as laws and enforcement change, and redeemed prizes may carry tax obligations depending on federal and state rules. For anything specific to your situation, a licensed tax professional or your state's consumer protection office is the right place to ask.
Next step
If you've read this far and still have a question, just send it over — a short, specific message gets the fastest answer. And if you're here because you're comparing options rather than reporting a problem, our rankings are a good place to start before you reach out.